Heather is Director of Legal Operations and Head of e-discovery for Humana. On a daily basis, she manages discovery matters by developing policies and processes to create cost-effective, defensible discovery practices, and she oversees and provides advice regarding preservation, collection, processing, TAR, and production. Additionally, Heather guides a team that handles legal operations management, diversity and pro bono initiatives. She acts as an advisor to senior legal and business management at her company. Heather has presented at a variety of conferences and is a member of the Association of Corporate Counsel and the Corporate Legal Operations Consortium. She has been appointed to the Sedona Leadership Counsel and is a past member of The Sedona Conference Working Group 1 on Electronic Document Retention and Production (WG1) Steering Committee.